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Last updated November 2024
This Privacy Policy applies to all personal information collected by Qiri Pty Ltd (we, us or our) via the website located at www.qiri.ai (Website).
1. What information do we collect?
The kind of Personal Information that we collect from you will depend on how you use the website. The Personal Information which we collect and hold about you may include:
(a) User Credentials:
- Username and Password: When users log in, we store usernames and encrypted passwords to authenticate and manage access to the application. The encryption ensures that the actual passwords are never stored in plain text.
(b) Contact Information:
- Name: Collected when users submit feedback or interact with the application in ways that require personal identification.
- Email Address: Collected for contact preferences and feedback submission. This helps us reach out to users for support, feedback, and updates.
(c) Search Queries:
- Search History: We store users' search queries to improve the application’s performance and user experience. This data helps us understand user needs and optimize search results.
(d) Feedback:
- Feedback Messages: User-provided feedback is stored along with the user's name and email to address any issues or suggestions.
(e) Payment Details:
- Payment Methods: if you have recurring payments made to us, we may securely store your payment method information in a PCI-DSS compliant manner. If you provide one-off payments, we will not store your payment method information.
2. Types of information
The Privacy Act 1998 (Cth) (Privacy Act) defines types of information, including Personal Information and Sensitive Information. Personal Information means information or an opinion about an identified individual or an individual who is reasonably identifiable:
(a) whether the information or opinion is true or not; and
(b) whether the information or opinion is recorded in a material form or not.
If the information does not disclose your identity or enable your identity to be ascertained, it will in most cases not be classified as “Personal Information” and will not be subject to this privacy policy.
Sensitive Information is defined in the Privacy Act as including information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information. Sensitive Information will be used by us only:
(a) for the primary purpose for which it was obtained;
(b) for a secondary purpose that is directly related to the primary purpose; and
(c) with your consent or where required or authorised by law.
3. How we collect your Personal Information
(a) We may collect Personal Information from you whenever you input such information into the Website, related app or provide it to Us in any other way.
(b) We may also collect cookies from your computer which enable us to tell when you use the Website and also to help customise your Website experience. As a general rule, however, it is not possible to identify you personally from our use of cookies.
(c) We generally don’t collect Sensitive Information, but when we do, we will comply with the preceding paragraph.
(d) Where reasonable and practicable we collect your Personal Information from you only. However, sometimes we may be given information from a third party, in cases like this we will take steps to make you aware of the information that was provided by a third party.
4. Purpose of collection
(a) We collect Personal Information to provide you with the best service experience possible on the Website and keep in touch with you about developments in our business.
(b) We customarily only disclose Personal Information to our service providers who assist us in operating the Website. Your Personal Information may also be exposed from time to time to maintenance and support personnel acting in the normal course of their duties.
(c) By using our Website, you consent to the receipt of direct marketing material. We will only use your Personal Information for this purpose if we have collected such information direct from you, and if it is material of a type which you would reasonably expect to receive from us. We do not use sensitive Personal Information in direct marketing activity. Our direct marketing material will include a simple means by which you can request not to receive further communications of this nature, such as an unsubscribe button link.
5. Security, Access and correction
(a) We store your Personal Information in a way that reasonably protects it from unauthorized access, misuse, modification or disclosure. When we no longer require your Personal Information for the purpose for which we obtained in, we will take reasonable steps to destroy and anonymize or de-identify it. Most of the Personal Information that is stored in our client files and records will be kept for a maximum of 7 years to fulfill our record-keeping obligations.
(b) Authentication and Security: User credentials are used to authenticate users and secure access to the application.
(c) Encrypted Storage: All user credentials are stored in an encrypted format to ensure security and confidentiality.
(d) CSV Files: Feedback data is stored in CSV files, which are secured on the server. Access to these files is restricted to authorized personnel only.
(e)No Unauthorized Sharing: Personal information collected is not shared with any third parties without explicit consent from the user.
(f) The Australian Privacy Principles:
(i)permit you to obtain access to the Personal Information we hold about you in certain circumstances (Australian Privacy Principle 12); and
(ii) allow you to correct inaccurate Personal Information subject to certain exceptions (Australian Privacy Principle 13).
(g) Where you would like to obtain such access, please contact us in writing on the contact details set out at the bottom of this privacy policy.
6. Complaint procedure
If you have a complaint concerning the manner in which we maintain the privacy of your Personal Information, please contact us as on the contact details set out at the bottom of this policy. All complaints will be considered by an Executive of Qiri responsible for complaints and privacy compliance and we may seek further information from you to clarify your concerns. If we agree that your complaint is well founded, we will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner.
7. Overseas transfer
Your Personal Information may be transferred to recipients located outside of Australia. You consent to us transferring your Personal Information outside of Australia in the knowledge that if your Personal Information is mishandled in that jurisdiction, we disclaim responsibility, and you will not have a remedy under Australian law.
8. GDPR
In some circumstances, the European Union General Data Protection Regulation (GDPR) provides additional protection to individuals located in Europe. Where this is the case, there may be additional rights and remedies available to you under the GDPR if your Personal Information is handled in a manner inconsistent with that law.
9. Changes to this Privacy Policy
We may make changes to this Privacy Policy from time to time. Notice of such changes will be communicated to you by the login page or other communication methods.
10. How to contact us about privacy
If you have any queries, or if you seek access to your Personal Information, or if you have a complaint about our privacy practices, you can contact us through: hello@qiri.ai.
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